Service provider: Mentalni Trening j.d.o.o.
Mentalni Trening j.d.o.o. (hereinafter: “we”, “us”, “our company”) is committed to protecting the privacy of all persons who use our services, visit our websites or contact us in any way.
This Privacy Policy describes what personal data we collect, why we collect it, how we use it, with whom we share it, how long we keep it, and what rights you have regarding your personal data.
The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and the Act on the Implementation of the General Data Protection Regulation (OG 42/2018).
Company name: Mentalni Trening j.d.o.o.
Office address: Gorjanska 29, 4th floor, 10000 Zagreb, Croatia
OIB: 78167429326
Email: [email protected]
Phone +385 95 876 0949
For all questions regarding the processing of personal data, you can contact us at the contacts listed above.
3.1 Information you provide to us
When you contact us via web form, email, phone or in person, we may collect:
3.2 Data collected automatically
When you visit our website, certain technical data may be automatically recorded:
3.3 Special categories of data
As part of the provision of psychological and mental health services, we may process data relating to the psychological state or mental health of the user. This data is classified as special categories of personal data within the meaning of Article 9 of the GDPR and we process it solely on the basis of the user’s explicit consent, for the purposes of providing the contracted services, applying the highest level of protection and discretion.
We only process your personal data when there is a legal basis for doing so. Depending on the situation, we apply the following legal bases:
4.1 Performance of the contract (Art. 6, para. 1, point b) GDPR)
We process your data when necessary to provide our services – individual sessions, group workshops, education and all forms of mental preparation that we conduct.
4.2 Subpoena (Art. 6. para. 1. point a) GDPR-a)
For certain processing operations (newsletter, marketing communication, special categories of data), we process data solely on the basis of your free, informed and explicit consent. You can withdraw your consent at any time without any negative consequences for the use of our services.
4.3 Legitimate interest (Art. 6, para. 1, point f) GDPR)
In certain cases, we process data based on the legitimate interest of our company—for example, to improve our services, ensure website security, or communicate with potential clients who have contacted us directly.
4.4 Legal Obligation (Art. 6(1)(c) GDPR)
We process certain data because we are required to do so by applicable regulations (accounting, taxes, etc.).
5. Sharing personal data with third parties
We do not sell or share your personal information with third parties for commercial purposes. We may share your information only in the following cases:
All processors with whom we cooperate by contract are obliged to maintain data confidentiality and implement appropriate technical and organizational protection measures.
In principle, we do not transfer your personal data to third countries outside the European Union or the European Economic Area. If such a transfer does occur (e.g. through the use of certain cloud services), we will ensure appropriate safeguards in accordance with the GDPR (standard contractual clauses or transfers to countries with an adequate level of protection according to a decision of the European Commission).
We only keep your personal data for as long as necessary to fulfill the purpose for which it was collected:
After the retention period expires, we delete or anonymize the data in a secure manner.
Under the GDPR, you have the following rights regarding your personal data:
– Right to access (Art. 15 GDPR) – you have the right to request confirmation as to whether we are processing your personal data and to obtain a copy of that data.
– Right to rectification (Art. 16 GDPR) – you have the right to request the rectification of inaccurate or incomplete data.
– Right to erasure (Art. 17 GDPR) – you have the right to request the erasure of your data (“right to be forgotten”), where there are legal requirements.
– Right to restriction of processing (Art. 18 GDPR) – you have the right to request that we temporarily restrict the processing of your data.
– Right to data portability (Art. 20 GDPR) – you have the right to receive your data in a structured, machine-readable format.
– Right to object (Art. 21 GDPR) – you have the right to object to processing based on legitimate interest.
– Right to withdraw consent – when processing is based on consent, you can withdraw it at any time, without affecting the lawfulness of previous processing.
You can send requests for exercising your rights to: [email protected]
We will respond within 30 days of receiving your request. If we believe the request is complex or numerous, we may extend the deadline for an additional 60 days, with notice.
You have the right to file a complaint with the supervisory authority: Agency for Personal Data Protection (AZOP), Selska cesta 136, 10000 Zagreb, www.azop.hr
Our website uses cookies to function properly and improve your user experience. Cookies are small text files that are stored on your device.
Types of cookies we use:
You can change your cookie settings at any time through your internet browser settings or through the cookie manager on our website.
We implement appropriate technical and organizational security measures to ensure the confidentiality, integrity and availability of your personal data, including:
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of data subjects, the competent supervisory authority will be notified within 72 hours, and the affected data subjects without undue delay.
Google reCAPTCHA
To protect forms from spam and abuse, this website uses the Google reCAPTCHA service. Use of the reCAPTCHA system is subject to Google’s Privacy Policy and Terms of Service.
reCAPTCHA analyzes various user information (e.g., IP address, on-page behavior, and browser technical data) to determine whether it is a real person or an automated system. This data processing is based on the legitimate interest of the data controller to protect the website and forms from abuse.
More information is available at the following links:
Google Privacy Policy: https://policies.google.com/privacy
Google Terms of Service: https://policies.google.com/terms
We may update this Privacy Policy from time to time to reflect changes in our practices, legislation or technology. The date of the last update is always visible at the top of the document. By continuing to use our services or website after the posting of changes, you agree to the updated Policy.
In the event of significant changes that affect your rights, we will notify you directly (by email or notice on the website).
For any questions, requests or complaints regarding the processing of your personal data, please contact us:
Email: [email protected]
Phone: +385 95 876 0949
Address: Ratarska 35, 10000 Zagreb, Croatia
